Terms of service.
Terms of Service for Sovereign Healthcare Services (SHS)
Effective Date: 10/03/2025
Welcome to Sovereign Healthcare Services (SHS). By using our website www.sovereignhealthcareservices.co.uk, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
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1. Company Information
Business Name: Sovereign Healthcare Services (SHS)
Registered Office: Unit 44 Portland Court, Kingsway, Luton, LU4 8HA
Contact Email: sales@sovereignhealthcareservices.co.uk
Contact Number: 01582 206308
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2. Use of the Website
By accessing and using this website, you agree that:
• You will use the site only for lawful purposes.
• You will not engage in any activity that disrupts or interferes with the site’s functionality.
• You are responsible for ensuring that the personal information you provide is accurate and up to date.
• You will not impersonate any individual or entity.
We reserve the right to restrict access, suspend accounts, or take legal action against any user violating these terms.
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3. Orders & Contract Formation
When you place an order on our website:
• You will receive an email acknowledging your order, but this does not confirm acceptance.
• A binding contract is formed only when we dispatch your order.
• If we cannot fulfill an order, we will notify you and offer a refund or alternative solution.
• All orders are subject to availability and pricing adjustments.
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4. Payment Processing
All payments on our website are processed securely through Squarespace. SHS does not store or process payment details directly. By completing a purchase, you acknowledge and agree to Squarespace’s Terms of Service and Privacy Policy. For more details, please visit Squarespace’s official website.
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5. Pricing & VAT
• Prices listed on our website are in GBP (£) and are exclusive of VAT.
• SHS reserves the right to adjust pricing without prior notice.
• Any promotional offers are subject to specific terms and conditions.
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6. Shipping & Delivery
• We aim to dispatch orders promptly but do not guarantee specific delivery times.
• Delivery times are estimates and may vary due to external factors beyond our control.
• SHS is not liable for any loss or damage caused by delivery delays.
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7. Returns & Refunds Policy
If you are not satisfied with your purchase, you may return it under the following conditions:
• Returns must be requested within 14 days of receiving the item by contacting sales@sovereignhealthcareservices.co.uk with your order details.
• The product must be unused, in its original packaging, and in resaleable condition.
• Return shipping costs are the customer’s responsibility unless the product is faulty.
• Refunds will be issued within 7-10 business days after receiving the returned item.
• Certain items, such as personalized or perishable goods, are non-returnable.
• A 20% handling charge applies to all returned items to cover inspection and processing costs.
• A 4% transaction fee applies to refunds to cover bank charges for processing card payments.
• Customers are responsible for ensuring returned items are securely packaged to prevent damage during transit.
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8. Privacy & Data Protection
We collect and process personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA). Please refer to our Privacy Policy here for full details on how we collect, store, and use your data.
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9. Intellectual Property Rights
• All content on this website, including text, images, and trademarks, is the property of SHS or its licensors.
• Unauthorized reproduction, distribution, or modification is prohibited.
• You may print or download materials for personal use only.
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10. Limitation of Liability
SHS provides this website "as is" and does not guarantee its accuracy or reliability. We shall not be liable for:
• Any indirect, incidental, or consequential damages arising from website use.
• Loss of data, income, or profit due to technical errors or inaccuracies.
• Any security breaches, though we take reasonable precautions.
Users are encouraged to take appropriate cybersecurity measures before downloading any materials.
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11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content, privacy practices, or terms. Users should review the terms and policies of any third-party websites before using them.
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12. Dispute Resolution & Governing Law
• These Terms of Service are governed by the laws of England and Wales.
• Any disputes will first be attempted to be resolved through mediation.
• If mediation fails, disputes shall be settled in the courts of England and Wales.
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13. Changes to These Terms
SHS reserves the right to update these Terms of Service at any time. Changes will be posted on this page, and where necessary, we will notify users via email or website announcements.
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For any questions regarding these Terms of Service, please contact us at sales@sovereignhealthcareservices.co.uk.
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Last Updated: 10/03/2025